Below is a clean, professional Return & Refund Policy for THEEB, written to align with UAE Federal Consumer Protection Law and Dubai Department of Economy & Tourism (DED) guidelines, while still protecting your brand as a combat-sports equipment company.

You can use this as-is on your website (Shopify footer / policy page) and adapt wording later if DED or a lawyer reviews it.

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THEEB Return & Refund Policy

Last updated: 19/12/2025

At THEEB, we take pride in delivering high-quality combat sports gear and apparel. This Return & Refund Policy is designed in accordance with UAE Federal Consumer Protection Law and applicable regulations issued by the Dubai Department of Economy & Tourism (DET).

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1. Eligibility for Returns

In line with UAE consumer protection regulations:

• Customers have the right to return eligible products within 7 days from the date of delivery

• Items must be:

  • Unused

  • Unworn

  • Unwashed

  • In original condition

  • With original packaging, tags, and labels intact

Proof of purchase (order number or receipt) is required for all returns.

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2. Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned or refunded, unless found to be defective or damaged upon delivery:

• Boxing gloves, MMA gloves, Muay Thai gloves

• Shin guards, head guards, groin guards

• Rash guards, compression wear, underwear

• Mouth guards

• Any item that shows signs of use, odor, sweat, or damage caused by the customer

This is compliant with UAE regulations regarding personal and hygienic products.

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3. Defective or Damaged Products

If you receive a product that is:

• Defective

• Damaged during shipping

• Incorrect item sent

You must notify THEEB within 48 hours of delivery, providing:

• Clear photos or videos of the issue

• Order number

Upon verification, THEEB will offer one of the following, as per UAE law:

• Replacement of the product

• Full refund

• Store credit (with customer consent)

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4. Refund Method

• Approved refunds will be processed using the original payment method

• Refunds are typically completed within 7–14 business days, depending on the bank or payment provider

• Shipping fees are non-refundable, unless the return is due to an error by THEEB

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5. Exchange Policy

• Exchanges are subject to stock availability

• Customers may request an exchange for:

  • Size issues (for apparel only)

  • Color variation

• The customer is responsible for shipping costs unless the exchange is due to a THEEB error

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6. Sale & Promotional Items

• Items purchased during sales, promotions, or clearance are non-refundable

• Such items may only be exchanged if defective, in accordance with UAE consumer law

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7. Custom & Personalized Products

• Custom-made or personalized items (including custom colors, prints, names, or special editions) are not eligible for return or refund, unless defective

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8. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to:

  • Manufacturing defect

  • Wrong item shipped

  • Damage during transit

• Returned items remain the customer’s responsibility until received by THEEB

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9. Refusal of Returns

THEEB reserves the right to refuse returns if:

• The return request falls outside the allowed timeframe

• Items show signs of use or damage

• Items do not meet return eligibility criteria

This is consistent with UAE consumer regulations.

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10. Governing Law

This policy is governed by the laws and regulations of the United Arab Emirates, and any disputes shall fall under the jurisdiction of the courts of Dubai, UAE.